| Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and / or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy.
Returns Window for all categories is open for 7 days from the date of recipt of the product. Its also depend on the seller they will not allow return on certain products. please check return policy before placing order. |
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| Returns Pick-Up and Processing | During pick-up, your product will be checked for the following conditions:
Conditions, Correct Product, Complete Product, Unused Product, Undamaged Product, Undamaged Packaging. The field executive will refuse to accept the return if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller. |
| General Rules for a successful Return | In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given
During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.. For Furniture, any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.. |
| Wrong Delivery - (Customer received delivery message, product not delivered): | 'In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.' |
