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Frequently Asked Questions (FAQ)

Welcome to OYM website's FAQ section. Here are answers to some common questions you might have while using our platform.
How can I place an order? To place an order, simply follow these steps:
  1. Browse our products and add items to your cart.
  2. Review your cart and proceed to checkout.
  3. Provide your shipping and payment information.
  4. Review your order summary and confirm the purchase.
What payment methods do you accept? We accept a variety of payment methods, including credit/debit cards, and other secure online payment options. Select your preferred method during checkout.
Can I track my order? Yes, you can track your order's status. Once your order is shipped, you will receive a tracking number via email. Use this number to track your package's journey.
What is your return policy? Our return policy allows you to return items within 7 days of receiving them, provided they are in their original condition. Please review our Returns and Refunds policy for detailed information.
How long will it take to receive my order? Delivery times vary depending on your location and the shipping method you choose during checkout. Estimated delivery times will be provided before you finalize your order.
Is my personal information secure? Yes, we prioritize the security of your personal information. We use encryption and follow industry best practices to protect your data. For more details, please review our Privacy Policy.
What should I do if my package arrives damaged? If your package arrives damaged, please contact our customer support within 3 days of receiving it. We will guide you through the process of returning the damaged item and receiving a replacement.
How can I contact your customer support? You can reach our customer support team through email, available 24 hrs. We're here to assist you with any inquiries or concerns you may have.
Can I cancel my order after it's been placed? If you wish to cancel an order, please contact our customer support as soon as possible. We will do our best to accommodate your request if the order has not yet been processed for shipment.
How can I update my account information? Log in to your account on our website and navigate to the "Account" or "Profile" section. From there, you can update your personal and shipping information.
If you have a query, issue, concern, or complaint in relation to collection or usage of your personal information under this Privacy Policy, please contact us at